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Your Rights and Our Legal Position at 999bte

Using 999bte means your account activity, payment transactions through bKash, Nagad, or Rocket, and access to our lobby are each governed by the legal terms set out here.

Jurisdiction-dependent accessbKash, Nagad, Rocket within legal scopeAccount holder obligationsData and privacy rightsContact path for legal queries
999bte Your Rights and Our Legal Position at 999bte
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Access

Your account data — including payment records from bKash, Nagad, and Rocket — is held under strict access controls. We retain transaction data only for as long as required by applicable operational and legal obligations. You have the right to request a copy of the data we hold on your account, to ask for corrections where information is inaccurate, and to raise a formal objection to any processing you believe falls outside these terms.

Payment Data Retention Records of bKash, Nagad, and Rocket transactions are retained for the period required under our operating obligations. You may request a full statement through your account settings at any time.
Cookie and Session Data We use session cookies to keep your account secure during a lobby visit. You can adjust cookie preferences through your browser settings; disabling certain cookies may affect account functionality.
Account Security Practices Account login uses OTP verification tied to your registered mobile number. Never share your OTP with anyone. If you suspect unauthorised access, contact us immediately through live chat.
Data Correction and Access Rights You can request a review or correction of any account data we hold. Submit your request in writing via the legal email channel, referencing your account ID and the specific data in question.
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a legal question about your account, a payment dispute involving bKash or Nagad, or a query about how these terms apply to your region, use one of the contact paths below. We handle legal account queries separately from general support to make sure the right team sees your request without delay.

Legal Email Send a detailed written query to our legal contact address. Include your account reference, the specific term in question, and the relevant bKash, Nagad, or Rocket transaction ID if applicable.
Live Chat — Account Queries Open the live chat from your account dashboard. State upfront that your query is legal or compliance-related so it routes to the correct team rather than general account support.
Account Dispute Form For formal disputes — including payment reversal claims or account access issues — submit the dispute form found under your account settings. Attach any wallet receipts from bKash, Nagad, or Rocket.

Frequently Asked Legal Questions

Below are the legal questions we hear most from account holders in Bangladesh. Each answer reflects our actual policy position — not a generic disclaimer.

Access depends entirely on your local law and the eligible region you are in. We do not determine legality on your behalf. Check the applicable rules in your area before opening or continuing to use an account.

Yes. Every payment you make through bKash, Nagad, or Rocket as part of an account transaction is subject to both these terms and the individual policies of those wallet providers. Both sets of terms apply simultaneously.

Submit the account dispute form found in your account settings. Include the wallet receipt from bKash, Nagad, or Rocket, the transaction amount, and the date. Our team reviews formal disputes separately from routine support requests.

We hold registration details, payment transaction records, and session data. Retention periods are set by operational and applicable legal obligations. You can request a full account data statement through the legal email channel.

You may request correction of inaccurate data at any time by contacting us in writing. Removal requests are assessed against our retention obligations — not all data can be deleted while an account relationship exists.

We notify account holders of material changes through your registered contact. Continuing to use the platform after a notified change means you accept the updated terms. You may close your account if you do not agree.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.