Reference

Terms That Govern Your 999bte Account

Before you open an account or move money through bKash, Nagad, or Rocket, these terms set out exactly what we expect and what you can expect from us.

Account eligibility by regionbKash, Nagad & Rocket wallet rulesWithdrawal verification stepsAccount suspension conditionsHow to raise a dispute

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What These Terms Actually Cover

999bte Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply the moment you create an account with 999bte and continue for as long as your account remains active. They cover how your account is opened and verified, how deposits made through bKash, Nagad, or Rocket are processed, and the conditions under which withdrawals

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are released. We only process withdrawals back to the wallet method used for the deposit — if you deposited via Nagad, your withdrawal returns to that same Nagad number. Attempting to route funds to a different wallet or a third-party account will result in the transaction
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being held for manual review. Your account is personal and non-transferable. Sharing login credentials, operating multiple accounts, or using the platform in a region where access is restricted under local law are all grounds for account suspension without prior notice. We reserve the right to request
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identity verification at any point — this typically involves confirming the mobile number linked to your bKash, Nagad, or Rocket account matches the number on your 999bte profile. Any promotional terms attached to your account are governed by separate promo conditions published at the time of
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the offer. These core terms take precedence in any conflict. We may update these terms periodically; continued use of your account after any update constitutes acceptance of the revised version.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear, or if you believe an account action was taken in error, our support team can walk you through what happened and why. We handle terms-related queries separately from general account questions — flag your message as a terms or account dispute so it reaches the right team faster. Players in Dhaka and Chattogram have used our live chat path to resolve account-hold queries the same day.

Team online

Live Chat

Open the chat widget inside your account dashboard. Flag your message as a terms query so it is routed directly to the account compliance team.

Email Support

Send a detailed message to our support address. Include your registered mobile number and the nature of your terms concern for a faster response.

Account Help Centre

The Help Centre inside your account lists common terms scenarios — wallet mismatch, account holds, and eligibility queries — with step-by-step resolution paths.

HOW WE HANDLE ACCOUNTS

Our Commitments Under These Terms

These terms are not one-sided. We take on obligations too — around how we handle your account data, how we process wallet transactions, and how we communicate any changes that affect your account. Here is how we hold up our side of the agreement.

Wallet Data Security

Your bKash, Nagad, and Rocket numbers are stored against your account profile and used only for transaction matching. We do not share wallet details with third parties outside of payment processing.

Account Action Transparency

If we place a hold or suspend your account under these terms, we will notify you via the contact method on your profile and state the specific clause that applies.

Terms Change Notice

We will announce material changes to these terms through your account notification panel before the changes take effect, giving you time to review before continued use.

Dispute Resolution Path

If you disagree with an account decision made under these terms, you can raise a formal dispute through live chat or email. We review every dispute against the specific clause cited.

Common Questions About These Terms

These are the questions we see most often about how our terms apply to real account situations — from wallet rules to account suspension and what happens when you want to close your account.

No. Your deposit wallet must be registered in your own name and match the details on your 999bte profile. Third-party wallet deposits are flagged and held pending verification.

Withdrawals are returned to the exact wallet number used for the deposit. Any mismatch triggers a manual review. Contact support with your registered number to resolve this quickly.

No. These terms strictly prohibit duplicate accounts. If two accounts are found linked to the same person, both may be suspended and any pending withdrawals held for review.

Yes. Access and account eligibility depend on your local law and the eligible regions we serve at any given time. You are responsible for confirming that access is permitted under the laws of your location.

We post a notification in your account panel before any material update takes effect. Continuing to use your account after the stated effective date means you accept the updated terms.

Raise the dispute through live chat or email, quoting the notification you received. Our team reviews the specific clause applied and responds with a written explanation of the decision.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoDebit Card Guide Bangladesh AccountRegister InfoPrivacy Policy

Terms That Govern Your 999bte Account

Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

Our Commitments Under These Terms

Wallet Data Security

Account Action Transparency

Terms Change Notice

Dispute Resolution Path

Common Questions About These Terms

01 Can I use someone else's bKash account to deposit into my 999bte account?

02 What happens if my Nagad or Rocket withdrawal is sent to a different number than the one I deposited from?

03 Can I hold more than one 999bte account?

04 Does eligibility to use 999bte depend on where I am located?

05 How will I know if these terms have been updated?

06 How do I formally dispute an account suspension under these terms?

Terms & Conditions

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